How to Log Into CX1 Showroom Support Portal

TABLE OF CONTENTS

• Welcome email
• No User Profile
• "Email has already been taken" 
• Existing User Profile
• Bookmark the Link
• CX1 Showroom Support Portal Home Page
• Submit a Ticket
• What to Report to Support When You Have a Problem
• Understanding Urgency Levels
  • Low Urgency
  • Medium Urgency
  • High Urgency
• Knowledge Base

Welcome email

Go to https://support.cx1showroom.unilogcorp.com/support/login

No User Profile

Click Sign up

Fill out your information to Register

"Email has already been taken" 

Please click on Login from this page.

Click Forgot Password.

Enter the email address associated with your company and CX1 Showroom website. 

Example: Name@yourcompany.com

Existing User Profile

If you've followed the recommendation to bookmark this link: https://support.cx1showroom.unilogcorp.com/support/solutions

You may see this page first

Fill out your user credentials and log in

Bookmark the Link

Please bookmark the link above if you have not already.

CX1 Showroom Support Portal Home Page

Submit a Ticket

Fill out the information and click Submit.
You should always and only select CX1 Showroom to reach the CX1 Showroom Support team.

What to Report to Support When You Have a Problem

When submitting a ticket to report an issue, providing detailed and specific information helps our team resolve your problem efficiently. Below are guidelines for different types of issues to ensure we have everything we need to assist you effectively.

Pricing Problem for a Single Item
Provide a link to the product on your website.
Include a link to the product on the vendor’s website for comparison.

Vendor Price Update
If available, forward the vendor’s updated Excel price sheet to the support team.
Include any other relevant information, such as contact details for your sales representative with the vendor, so we can obtain updated pricing or product information if needed.

Missing Item
Share a link to the product on the vendor’s website so we can investigate why it isn’t appearing on your site.

Problem on Your Website
Provide screenshots of the issue, including full-screen views where applicable.
Copy and paste any data you entered before encountering the problem.
When did you first notice this problem? 

Understanding Urgency Levels

This system communicates the severity of your issue or request to our support team. If a low-urgency item is miscategorized as high, it will be corrected upon receipt. Please report all problems to the support team as soon as possible.

Low Urgency

The issue is an annoyance but doesn’t prevent you from completing your work. Examples include incorrect product text, missing documents, or minor display issues. Use tools like Heart+ Overrides or Custom Products to work around the issue.

Medium Urgency

The issue requires a workaround, increasing the time and effort needed to complete tasks. Examples include bulk selection not functioning or delays in saving changes.

High Urgency

The issue causes a complete work stoppage, such as an inability to save products or website downtime. For website downtime, please wait a few minutes to see if the issue resolves on its own, as it may be temporary and our engineers could already be addressing it.

If you experience a complete work stoppage, please call our team at 800-425-5139. For issues outside business hours (9am–5pm Eastern), leave a detailed voicemail and submit a support ticket with as much information as possible.

Knowledge Base

We encourage you to explore our Knowledge Base and read the tutorials available to you. Many common questions and issues can be resolved quickly using these resources, saving you time and helping you make the most of our platform.

Our team will periodically send you links to the Knowledge Base, which provides step-by-step tutorials and guidance to help you resolve basic issues efficiently.

For assistance, submit a ticket via your Support Portal or call 800-425-5139 (Mon–Fri, 9am–5pm Eastern).